:root{--blue:#0047ff;--blue-dark:#0039cc;--blue-soft:#e8eeff;--blue-line:#b9c9ff;--ink:#222;--ink-2:#4a5059;--muted:#646a73;--bg:#f6f7f9;--surface:#fff;--line:#e4e7ec;--line-2:#d5d9e0;--chip:#eceef1;--warn-bg:#fff4e5;--warn-line:#f5c58a;--warn-ink:#8a4500;--now:#d9480f;--danger:#b23a0e;--danger-line:#f1c4b5;--hour:64px;--on-blue:#fff;--inverse:#222;--on-inverse:#fff;--soft:#f2f3f5;--soft-line:#e1e4e8;--grid:#e9ecf1;--stripe-a:#f4f5f7;--stripe-b:#eceef1;--warn-card-ink:#7a3e00;--shadow:#00000014}*{box-sizing:border-box}body{background:var(--bg);color:var(--ink);margin:0;font-family:Inter,system-ui,sans-serif}button,input,select{font:inherit}button:focus-visible,input:focus-visible,select:focus-visible,a:focus-visible{outline:2px solid var(--blue);outline-offset:2px}.app{flex-wrap:wrap;align-items:stretch;min-height:100vh;display:flex}.side{background:var(--surface);border-right:1px solid var(--line);flex-direction:column;flex:232px;gap:28px;max-width:100%;padding:24px 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span{color:var(--muted);font-size:11px;font-weight:600}.tools{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.stepper{border:1px solid var(--line-2);background:var(--surface);border-radius:10px;align-items:center;display:flex}.stepper button{min-width:44px;height:44px;color:var(--ink);cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;display:flex}.stepper .today{border-left:1px solid var(--line);border-right:1px solid var(--line);padding:0 14px;font-size:14px;font-weight:600}.seg{background:var(--chip);border-radius:10px;padding:3px;display:flex}.seg button{height:38px;color:var(--ink-2);cursor:pointer;background:0 0;border:0;border-radius:8px;padding:0 14px;font-size:13px;font-weight:500}.seg button[aria-pressed=true]{background:var(--surface);color:var(--ink);box-shadow:0 1px 2px var(--shadow);font-weight:600}.btn-primary{background:var(--blue);height:44px;color:var(--on-blue);cursor:pointer;border:0;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:0 18px;font-size:14px;font-weight:700;display:flex}.kpis{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;display:grid}.kpi{background:var(--surface);border:1px solid var(--line);border-radius:14px;flex-direction:column;gap:6px;padding:16px;display:flex}.kpi .l,.kpi .n{color:var(--muted);font-size:12px}.kpi .l{font-weight:500}.kpi .v{letter-spacing:-.5px;font-size:28px;font-weight:800}.kpi .v.blue{color:var(--blue)}.lower{flex-wrap:wrap;align-items:flex-start;gap:20px;display:flex}.cal{background:var(--surface);border:1px solid var(--line);border-radius:16px;flex-direction:column;flex:999 600px;min-width:0;display:flex}.cal-bar{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:8px;padding:14px 16px;display:flex}.cal-bar .lbl{color:var(--ink-2);margin-right:4px;font-size:13px;font-weight:600}.chip{cursor:pointer;background:var(--surface);min-height:36px;color:var(--ink);border:1px solid var(--line-2);border-radius:999px;padding:0 14px;font-size:13px;font-weight:600}.chip[aria-pressed=true]{background:var(--inverse);color:var(--on-inverse);border-color:var(--inverse)}.legend{color:var(--ink-2);flex-wrap:wrap;gap:12px;margin-left:auto;font-size:12px;display:flex}.legend span{align-items:center;gap:6px;display:flex}.legend i{border-radius:3px;width:12px;height:12px;display:inline-block}.scroll{overflow-x:auto}.inner{min-width:620px}.grid{display:grid}.colhead{border-left:1px solid var(--line);border-bottom:1px solid var(--line);align-items:center;gap:10px;padding:12px 10px;display:flex}.avatar{background:var(--inverse);width:34px;height:34px;color:var(--on-inverse);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:12px;font-weight:700;display:flex}.colhead 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var(--blue)}.pill.st-completed,.pill.st-cancelled{color:var(--ink-2);background:var(--soft);border:0;text-decoration:none}.pill.st-no_show{color:var(--warn-ink);border:0}dl{grid-template-columns:auto 1fr;gap:10px 16px;margin:0;font-size:13px;display:grid}dt{color:var(--muted)}dd{margin:0}.actions{flex-wrap:wrap;gap:8px;display:flex}.actions button{cursor:pointer;border-radius:10px;height:44px;font-size:13px;font-weight:600}.a-full{flex:100%}.a-half{border:1px solid var(--line-2);background:var(--surface);color:var(--ink);flex:120px}.a-blue{background:var(--blue);color:var(--on-blue);border:0;font-size:14px!important;font-weight:700!important}.a-dark{background:var(--inverse);color:var(--on-inverse);border:0;font-size:14px!important;font-weight:700!important}.a-cancel{border:1px solid var(--danger-line);background:var(--surface);color:var(--danger)}.convo{background:var(--blue-soft);min-height:44px;color:var(--blue-dark);border-radius:10px;justify-content:center;align-items:center;gap:8px;font-size:13px;font-weight:700;text-decoration:none;display:flex}.field{color:var(--ink-2);flex-direction:column;gap:6px;font-size:12px;font-weight:600;display:flex}.field input,.field select{border:1px solid var(--line-2);height:44px;color:var(--ink);background:var(--surface);border-radius:10px;padding:0 12px;font-size:14px}.two{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.note{color:var(--ink-2);background:var(--bg);border-radius:10px;align-items:flex-start;gap:8px;padding:10px 12px;font-size:12px;line-height:1.5;display:flex}.x{width:44px;height:44px;color:var(--ink);cursor:pointer;background:0 0;border:0;border-radius:10px;justify-content:center;align-items:center;display:flex}.alert{background:var(--warn-bg);border-radius:12px;flex-direction:column;gap:6px;padding:12px;display:flex}.alert .h{color:var(--warn-ink);font-size:12px;font-weight:700}.alert p{margin:0;font-size:13px;line-height:1.5}.alert button{background:var(--inverse);min-height:44px;color:var(--on-inverse);cursor:pointer;border:0;border-radius:10px;align-self:flex-start;padding:0 14px;font-size:13px;font-weight:700}.feed{gap:10px;font-size:13px;line-height:1.5;display:flex}.feed time{width:64px;color:var(--muted);flex:none;font-size:12px}[hidden]{display:none!important}:root[data-theme=dark]{--blue:#4d7dff;--blue-dark:#9db6ff;--blue-soft:#16234a;--blue-line:#2e4a99;--ink:#eceef2;--ink-2:#c2c7d0;--muted:#9aa1ac;--bg:#0f1115;--surface:#181b21;--line:#2a2f38;--line-2:#3a404b;--chip:#232831;--warn-bg:#3a2610;--warn-line:#7a5520;--warn-ink:#ffc27a;--warn-card-ink:#ffd7a8;--now:#ff7a45;--danger:#ff8a65;--danger-line:#6b3424;--on-blue:#fff;--inverse:#eceef2;--on-inverse:#14161a;--soft:#222730;--soft-line:#323844;--grid:#232831;--stripe-a:#1e222a;--stripe-b:#262b34;--shadow:#0006;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}.theme-btn{border:1px solid var(--line-2);background:var(--surface);width:44px;height:44px;color:var(--ink);cursor:pointer;border-radius:10px;justify-content:center;align-items:center;display:flex}.theme-btn .moon{display:block}.theme-btn .sun,:root[data-theme=dark] .theme-btn .moon{display:none}:root[data-theme=dark] .theme-btn .sun{display:block}body{transition:background .2s}:root{--danger-soft:#fff1ec;--bubble-shadow:#0000000a;--scrim:#0f111573}:root[data-theme=dark]{--danger-soft:#3a1a12;--bubble-shadow:#0000004d;--scrim:#0009}.nav a:hover:not([aria-current]){background:var(--bg)}.soon{background:var(--surface);border:1px solid var(--line);text-align:center;color:var(--muted);border-radius:16px;padding:48px 24px;font-size:14px}.empty{color:var(--muted);margin:0;font-size:13px;line-height:1.5}.error{color:var(--danger);background:var(--danger-soft);border:1px solid var(--danger-line);border-radius:10px;margin:0;padding:10px 12px;font-size:13px;line-height:1.5}.btn-primary:disabled,.actions button:disabled{opacity:.55;cursor:default}.convo-layout{flex-wrap:wrap;align-items:stretch;gap:20px;display:flex}.convo-list{flex:300px;gap:2px;max-width:100%;min-height:320px;max-height:calc(100vh - 170px);padding:8px;overflow-y:auto}.convo-list>.empty{padding:12px}.convo-item{color:var(--ink);border-radius:12px;align-items:flex-start;gap:12px;padding:12px;text-decoration:none;display:flex}.convo-item:hover{background:var(--bg)}.convo-item[aria-current]{background:var(--blue-soft)}.convo-item-body{flex-direction:column;flex:1;gap:4px;min-width:0;display:flex}.convo-item-top{justify-content:space-between;gap:8px;font-size:14px;display:flex}.convo-item-top time{color:var(--muted);flex:none;font-size:11px}.convo-item-preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:13px;overflow:hidden}.pill.sm{align-self:flex-start;padding:3px 8px;font-size:11px}.chat,.chat-new,.chat-empty{flex:999 480px;min-width:0}.chat-empty{color:var(--muted);justify-content:center;align-items:center;min-height:320px}.chat{gap:0;height:calc(100vh - 170px);min-height:480px;padding:0;overflow:hidden}.chat-head{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:12px;padding:14px 16px;display:flex}.chat-who{flex-direction:column;gap:2px;min-width:0;margin-right:auto;display:flex}.chat-who strong{font-size:15px}.chat-who span{color:var(--muted);font-size:12px}.chat-action{cursor:pointer;border-radius:10px;height:40px;padding:0 14px;font-size:13px}.chat-body{background:var(--bg);flex-direction:column;flex:1;gap:8px;padding:16px;display:flex;overflow-y:auto}.bubble{max-width:min(78%,520px);box-shadow:0 1px 1px var(--bubble-shadow);border-radius:14px;flex-direction:column;gap:2px;padding:8px 12px 6px;font-size:14px;line-height:1.45;display:flex}.bubble.client{background:var(--surface);border:1px solid var(--line);border-top-left-radius:4px;align-self:flex-start}.bubble.assistant{background:var(--blue-soft);border:1px solid var(--blue-line);border-top-right-radius:4px;align-self:flex-end}.bubble.staff{background:var(--surface);border:1.5px solid var(--ink);border-top-right-radius:4px;align-self:flex-end}.bubble.is-pending{opacity:.7}.bubble-who{color:var(--blue-dark);font-size:11px;font-weight:700}.bubble.staff .bubble-who{color:var(--ink)}.bubble-text{white-space:pre-wrap;overflow-wrap:anywhere}.bubble time{color:var(--muted);align-self:flex-end;font-size:11px}.chat-system{text-align:center;max-width:90%;color:var(--ink-2);background:var(--chip);border-radius:999px;align-self:center;margin:4px 0;padding:5px 12px;font-size:12px}.dots{gap:4px;padding:6px 0;display:flex}.dots i{background:var(--blue);opacity:.35;border-radius:50%;width:7px;height:7px;animation:1.2s infinite blink}.dots i:nth-child(2){animation-delay:.2s}.dots i:nth-child(3){animation-delay:.4s}@keyframes blink{0%,80%,to{opacity:.25}40%{opacity:1}}@media (prefers-reduced-motion:reduce){.dots i{opacity:.6;animation:none}}.chat-composer{border-top:1px solid var(--line);background:var(--surface);flex-wrap:wrap;gap:8px;padding:12px 16px;display:flex}.chat-composer input{border:1px solid var(--line-2);min-width:0;height:44px;color:var(--ink);background:var(--surface);border-radius:10px;flex:200px;padding:0 14px;font-size:14px}.chat>.error{margin:8px 16px 0}@media (width<=640px){.chat{height:70vh}.convo-list{max-height:40vh}.bubble{max-width:88%}}.settings-layout{flex-wrap:wrap;align-items:flex-start;gap:20px;display:flex}.settings-form{flex-direction:column;flex:999 520px;gap:16px;min-width:0;display:flex}.settings-form .card h2{font-size:18px}.settings-form .card .sub{margin-top:4px;font-size:13px}.settings-preview{flex:340px;max-width:100%;position:sticky;top:24px}.chat.preview{height:min(640px,100vh - 48px);min-height:420px}.field textarea{border:1px solid var(--line-2);font:inherit;color:var(--ink);background:var(--surface);resize:vertical;border-radius:10px;padding:10px 12px;font-size:14px;line-height:1.45}.fieldset{border:0;gap:8px;margin:0;padding:0}.fieldset legend{margin-bottom:6px;padding:0}.check{min-height:32px;color:var(--ink);align-items:center;gap:10px;font-size:14px;font-weight:500;display:flex}.check input{width:18px;height:18px;accent-color:var(--blue)}.check.fixed{color:var(--muted)}.check.fixed:before{content:"🔒";font-size:13px}.field.inline{color:var(--ink);flex-direction:row;justify-content:space-between;align-items:center;gap:12px;font-size:14px;font-weight:500}.field.inline select{flex:1;max-width:60%}.field-foot{color:var(--muted);justify-content:space-between;gap:12px;font-size:12px;line-height:1.45;display:flex}.count{font-variant-numeric:tabular-nums;flex:none}.count.warn{color:var(--now);font-weight:700}.rules{color:var(--ink-2);flex-direction:column;gap:6px;margin:0;padding-left:20px;font-size:14px;line-height:1.45;display:flex}.settings-actions{z-index:3;background:var(--bg);flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px;padding:12px 0;display:flex;position:sticky;bottom:0}.settings-actions .error,.toast-ok{margin:0 auto 0 0}.toast-ok{color:var(--blue-dark);background:var(--blue-soft);border-radius:10px;padding:10px 12px;font-size:13px}.chip.big{min-height:44px;padding:0 16px}@media (width<=900px){.settings-preview{position:static}}.page-tools{flex-wrap:wrap;align-items:center;gap:8px;display:flex}@media (width<=520px){header .tools{width:100%}.clock{align-items:flex-start;margin-right:auto}}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.btn{cursor:pointer;border:1px solid var(--line-2);background:var(--surface);height:44px;color:var(--ink);border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:0 16px;font-size:14px;font-weight:600;display:inline-flex}.btn-secondary:hover{background:var(--bg)}.btn-danger{border-color:var(--danger-line);color:var(--danger)}.btn-ghost{color:var(--blue-dark);background:0 0;border-color:#0000}.btn-dark{background:var(--inverse);color:var(--on-inverse);border:0;font-weight:700}.btn.block,.btn-primary.block{width:100%}.btn:disabled{opacity:.55;cursor:default}.btn-icon{border:1px solid var(--line-2);background:var(--surface);width:44px;height:44px;color:var(--ink);cursor:pointer;border-radius:10px;flex:none;justify-content:center;align-items:center;display:inline-flex}.card-head{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.card-head .sub{margin-top:4px;font-size:13px}.card-actions{flex-wrap:wrap;gap:8px;display:flex}.tag.tone-blue{background:var(--blue-soft);color:var(--blue-dark)}.tag.tone-danger{background:var(--danger-soft);color:var(--danger)}.help{color:var(--muted);font-size:12px;font-weight:500}.field-error{color:var(--danger);font-size:12px;font-weight:600}.field [aria-invalid=true]{border-color:var(--danger)}.switch{min-height:44px;color:var(--ink);cursor:pointer;background:0 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